Patient Guide
Booking of Services
To begin the process, you or a member of your family will need to meet our Executive at the booking office situated at the ground floor. Kindly bring the admission note from your treating doctor for the same. The allotment of a specific room when made is based on the situational availability.
The registration form will have to be filled in with the necessary information, which is mandatory for us to register you as a patient. (In case you are not already registered with us). The slot for your surgery will be booked by your treating surgeon. In case of cancellation of the surgery due to non-medical reasons, appropriate cancellation charges will be levied. Cancellation charges for OT bookings will be borne by the patients.
A deposit is required to be made to confirm the surgery booking as per the Surgery. An estimate will be provided at the time of admission, 90% of the estimate amount needs to be paid before the surgery.
If you wish to avail the cashless facility, please submit the documents 7 days prior to the date of admission. Please click the following link for more information : http://bch.mindspacetech.com/tpa-process
In case of a Medical admission, the request for admission will have to be done by the treating doctor. If the patient is not seen by the treating doctor, the admission will be routed via the Emergency Medical Service Department. The deposit need to be paid based on the room for admission.
All rooms are subject to availability on the day of admission irrespective of the room preferences given at the time of making an advance payment.
Admission to the Hospital
All confirmed planned admissions are done between 4 PM to 6 PM. You are requested to meet the executive at the main reception for the admission process. Please produce the receipt of the deposit paid to the counter staff.
In case your initial approval for Cashless facility is not sanctioned you will be treated as a self-paying patient. You will have to make the required admission deposit based on the type of admission.
Day care surgical patients are requested to report for admission minimum 2 hours prior to the time of surgery.
All services will be charged 1.5 times the normal tariff if availed on Sunday, Public Holiday & in off working hours.
Please note the following additional points :
- It is mandatory to bring your concerned medical records at the time of admission.
- Ladies are requested to kindly remove all nail polish prior to admission to facilitate accurate observations by the anesthetist.
- You are requested to pay attention to personal hygiene to save on time on admission.
- All Foreign nationals/NRI/PIO/OCI must disclose their nationality with a copy of their valid Passport/Visa/PIO/OCI card at the time of admission.
- All Indian National are requested to carry a Government issued photo identity proof at the time of admission, preferably Aadhaar card.
- A copy of the Self Attested ID Proof of the patient has to submitted at the time of admission.
- If the patient is transferred to the ICU from the room, the room has to be vacated immediately.
Your Stay at the Hospital
Your Personal Belongings
Pack light when you come to the hospital for admission. You will be provided with hospital clothing (with the exception of children and bariatric surgery cases). You may bring your own clothes, slippers and toilet articles if so desired. The toiletries can also be provided to you by the hospital, at a minimal cost. Please ensure that all your jewellery, nail polish is removed and kept at home or in the safe custody of your relatives.
In Room Services
Telephone
Every private room has a telephone that enables you to make calls within the hospital. Please dial 23667 and then the room number to make calls directly to the room from outside. For e.g. dial 23667501 for room no 501. No calls are permitted in the critical care units.
Room Transfer
Request for room transfer / change if any, has to be provided to booking office by filling up the relevant transfer form. Room transfer is not allowed on the same day of admission. In case of ICU transfer, the relatives are requested to vacate the room immediately. At any given time each patient can occupy only one bed.
NOTE : TRANSFER REQUEST WILL BE PRIORITY SUBJECT TO AVAILABILITY OF ROOM CHOICE.
Dietary Services
Food is an important part of the services rendered. The menu is personally supervised by our team of dieticians. There is a choice of vegetarian and non vegetarian menu, both Indian and Continental. You may give your choice of cuisine at the time of booking or to the dietician after admission. You are requested not to leave food in the room, as this attracts the pests. The hospital does not permit food from outside. Food is not permitted in the room for the attendant.
The meal service timing for the patients is as follows:
Dietary Services
Services |
Timing |
|
Early Morning Tea |
6:00 AM – 7:00 AM |
|
Breakfast |
7:30 AM – 8:30 AM |
|
Mid Morning Tea |
10:00 AM– 11:00 AM |
|
Lunch |
12:30 PM – 1:30 PM |
|
Evening Tea |
3:30 PM – 4:30 PM |
|
Dinner |
7:00 PM – 8:00 PM |
|
Bed Time |
9:00 PM– 10:00 PM |
Note: You are requested to have the meals at the designated time to avoid inconvenience.
Medical Treatment
Your consultant doctor at Breach Candy Hospital Trust will be responsible for your specific medical treatment while you are in hospital.
Nursing Care
Our nursing staff will attend to you after admission to the ward. She will familiarise you with the room, the bed head panel switches and the Nurse Call device which you may use to call the nurse. She will also inform you about the rules regarding the tea, breakfast and meal timings. In case you have specific nursing needs please inform the Nurse In Charge of the floor.
Blood Bank Services
Blood bank is a department/service where in blood is collected, separated into blood components and then made available to the patient as per the requirement.
Information for the admitted patients to the hospital:
- Prior to patients admission to the hospital, the relatives should confirm with their consulting/treating physician for the requirements of the number of blood and blood products for their respective surgeries/admission.
- All patients are requested to get in touch with blood bank while registering for the treatment at the hospital in case they require blood/blood products transfusion.
- Outstation patients are requested to contact the blood bank well in advance in order to arrange donors.
- Kindly note that Rh negative blood groups are prevalent in only 5% of the population and arranging donors in advance is advisable.
- For apheresis platelets (SDP), donors of the same blood group as patient preferably are screened and then the procedure done. The entire process may take up to 2 hours.
- Note: The blood bank also provides the additional option of NAT testing on request. NAT is Nucleic Acid Amplification Testing for reducing the window period of blood borne viruses. For NAT testing, donors have to donate 2 days prior to the blood requirement and before 12 noon.
Donating timings of blood bank:
Monday to Friday: 9:00 AM - 2:00 PM
Saturday: 9:00 AM - 11:00 AM (Sunday Closed)
The TPA help desk will be sending these documents to your TPA/insurance company for further processing.
Pharmacy
Your medication will be prescribed by your doctor. It will be provided by the hospital pharmacy. Hospital policy does not permit medicine to be sourced from outside. All medicines are sold at MRP only.
Ambulance Services
The hospital coordinates different service providers for its ambulance services. Please contact the main reception at 022 - 23667995 / 7997 for availing the services of the same.
Nursing Care
Our nursing staff will attend to you after admission to the ward. She will familiarise you with the room, the bed head panel switches and the Nurse Call device which you may use to call the nurse. She will also inform you about the rules regarding the tea, breakfast and meal timings. In case you have specific nursing needs please inform the Nurse In Charge of the floor.
Blood Bank Services
Blood bank is a department/service where in blood is collected, separated into blood components and then made available to the patient as per the requirement.
Information for the admitted patients to the hospital:
- Prior to patients admission to the hospital, the relatives should confirm with their consulting/treating physician for the requirements of the number of blood and blood products for their respective surgeries/admission.
- All patients are requested to get in touch with blood bank while registering for the treatment at the hospital in case they require blood/blood products transfusion.
- Outstation patients are requested to contact the blood bank well in advance in order to arrange donors.
- Kindly note that Rh negative blood groups are prevalent in only 5% of the population and arranging donors in advance is advisable.
- For apheresis platelets (SDP), donors of the same blood group as patient preferably are screened and then the procedure done. The entire process may take upto 2 hours.
- Note: The blood bank also provides the additional option of NAT testing on request. NAT is Nucleic Acid Amplification Testing for reducing the window period of blood borne viruses. For NAT testing, donors have to donate 2 days prior to the blood requirement and before 12 noon.
Donating timings of blood bank:
Monday to Friday: 9:00 AM - 2:00 PM
Saturday: 9:00 AM - 11:00 AM (Sunday Closed)
Pharmacy
Your medication will be prescribed by your doctor. It will be provided by the hospital pharmacy. Hospital policy does not permit medicine to be sourced from outside. All medicines are sold at MRP only.
Ambulance Services
The hospital coordinates different service providers for its ambulance services. Please contact the main reception at 022 - 23667995 / 7997 for availing the services of the same.
Patient Relative Information
To begin the process, you or a member of your family will need to meet our Executive at the booking office situated at the ground floor. Kindly bring the admission note from your treating doctor for the same. The allotment of a specific room when made is based on the situational availability.
The registration form will have to be filled in with the necessary information, which is mandatory for us to register you as a patient. (In case you are not already registered with us). The slot for your surgery will be booked by your treating surgeon. In case of cancellation of the surgery due to non-medical reasons, appropriate cancellation charges will be levied. Cancellation charges for OT bookings will be borne by the patients.
The deposit for admission has to be paid at least 48 hours prior to admission if it is cash/credit card/pay order, if cheque payment 5 working days prior to expected date of admission, failure of the same would result in cancellation of the booking. In case you want to avail the cashless services, please contact the TPA desk in advance to help you with the requisite formalities.